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FAQ

Everything you need to know about ordering, our products and how we work. Can’t find an answer? Get in touch.

Orders & Shipping

Do I need to be 18+ to order?

Yes. GoodDaze products are strictly for adults 18 and over. You’ll need to confirm your age before entering the site, and we reserve the right to verify age at checkout or on delivery.

How long will my order take to arrive?

We aim to get your goodies to you as quickly as possible!

  • Ireland: 1–5 days
  • Mainland Europe: 1–16 days

Orders placed before 2 PM are usually processed the same day.

How much does shipping cost?

Shipping costs vary depending on your location and order size. You’ll see the exact price at checkout.

We also have Reward Program with free points for joining! Free Shipping can be redeemed on your first order!

Rewards

Can I track my order?

Yes! Once your order ships, you’ll get an email with your tracking number. You can also monitor your order anytime in the “Track Order” section.

Track your Order

Is shipping discreet?

Absolutely. All packages are fully discreet, no product or brand info is visible. Your privacy is always protected.

Which countries do you ship to?

We ship to most EU countries. You can check availability for your country at checkout. For any questions, our team is happy to help!

Products & Quality

Why Choose GoodDaze?

Trust is everything. We’re a 100% natural EU hemp company, Irish owned, and proud of it.

No synthetic or semi-synthetic ingredients.

No mystery additives or fillers.

No “spice,” or unknown ingredients.

Just pure EU certified hemp extract, lab tested, so you know exactly what you’re getting every time.

What's in the extract? What is HCFSE?

HCFSE stands for High Cannabinoid Full Spectrum Extract. These full-spectrum cannabis concentrates carry high levels of both major and minor cannabinoids, preserving the most valuable components of the plant.

By keeping all the cannabinoids and other natural compounds intact, HCFSEs are designed to optimise the entourage effect, the idea that these compounds work better together than any single one alone.

HCFSE vs HTFSE: What They Are & How They’re Different

HCFSE stands for High Cannabinoid Full Spectrum Extract.

High Cannabinoid Full Spectrum Extract also known as HCFSE are cannabis extracts that focus on having high levels of cannabinoids. While HCFSE has terpenes and flavonoids like HTFSE, the former has a wider range of cannabinoids such as THC, THCA, CBD, CBDA, CBG, CBN, CBT, CBL, CBC etc.

By keeping all the cannabinoids and other natural compounds intact, HCFSEs are designed to optimise the entourage effect, the idea that these compounds work better together than any single one alone.

HTFSE stands for High Terpene Full Spectrum Extract.

High Terpene Full Spectrum Extract also known as HTFSE or “The Sauce” are cannabis concentrate that contains a wide range of terpenes, flavonoids, and some cannabinoids, this differs from other extracts that normally only focus on a single compound. 

What about Terpenes? Natural? Botanical? CDT?

Terpenes are the aromatic compounds that give a plant its scent and flavour.

They’re the reason lemons smell like lemons, pine smells like pine, and different cannabis strains each have their own character. In a vape, terpenes shape the whole experience of taste and aroma. There are two main types you’ll see in the industry:

Botanical terpenes come from plants other than cannabis, such as citrus peel, pine, lavender, black pepper and mango. Many of the same terpenes found in cannabis also occur throughout nature, so blenders can recreate a strain’s signature profile using these plant-derived compounds. Botanical terpenes are natural, consistent and bright, and they’re a great way to build clean, true-to-strain flavour.

CDTs (Cannabis Derived Terpenes) are extracted directly from the cannabis plant itself. Because they come from the source, they carry the full, complex aroma of the original plant, including the subtle minor compounds that are hard to recreate any other way. Our CDTs are hydrocarbon-extracted, a method valued for preserving delicate, volatile terpenes and producing a rich, authentic, “just-opened-the-jar” flavour.

How GoodDaze uses them

At GoodDaze, we use both botanically derived terpenes and hydrocarbon CDTs, each paired with our HCFSE (High Cannabinoid Full Spectrum Extract) and chosen for what it does best:

  • Live Resin Series: botanical terpenes + HCFSE, for vibrant, well-balanced strain profiles with dependable flavour from the first puff to the last.
  • Signature Range, Concentrates & Premium Profiles (coming soon): hydrocarbon CDTs + HCFSE, for the deepest, most authentic cannabis flavour we offer.

Natural isn’t one single thing. It’s about picking the right terpene source for the experience you’re after, and we use both so you can choose.

What's the entourage effect?

It’s the theory that cannabinoids, terpenes, and flavonoids work better as a team than in isolation, each compound enhancing the effects of the others. It’s a big part of why we focus on full-spectrum extracts rather than single-compound isolates.

What's the difference between your Live Resin and other extracts?

GoodDaze Live Resin HCFSE is made from fresh-frozen hemp, captured close to harvest to lock in the plant’s original cannabinoid profile.

Compared to standard extracts, it tends to deliver a fuller flavour and a more rounded effect, since less is lost in processing.

Are your products safe to use daily?

Everyone’s different, so we’d always recommend starting low and seeing how your body responds.

Our products are lab tested for purity and potency, but they’re not intended to diagnose, treat, or cure any condition, if you have any health concerns, check with your doctor first.

Are these products legal?

The cultivation of industrial hemp within the European Union is permitted under applicable regulations for approved hemp varieties containing no more 0.3% Delta-9-tetrahydrocannabinol (THC).

GoodDaze works exclusively with suppliers operating within these regulatory frameworks.

We use no synthetic or semi-synthetic ingredients – no HHC, no “spice,” just pure hemp extract sourced from European producers.

However, hemp laws vary by country, so we’d always recommend checking the regulations where you live before ordering.

What’s a CoA?

It’s an independent lab report that confirms exactly what’s inside – cannabinoid levels, no contaminants, no surprises.

How do I store them?

Keep your products in a cool, dry spot away from direct sunlight. For best results, check the packaging for any extra storage tips.

Payments & Security

Secure Payments

We accept all major credit/debit cards. All payments are protected with SSL encryption to ensure the security of your data.

Your data is safe with us!

Our website uses SSL certificates and data encryption to protect all your personal and financial information. We never share your data with third parties.

Refunds & Returns

Return & Refund Policy

Your satisfaction means everything to us at GoodDaze. If you’re not completely happy with your purchase, we’ve made our return process as simple and straightforward as possible. Please take a moment to familiarise yourself with our policy below.

Return Eligibility
We accept returns within 14 days of purchase, provided the item is unused and in its original, unopened condition. Unfortunately, we’re unable to process refunds or exchanges on items that have been opened, used, or returned outside of the 14-day window.

Return Process
Once we receive your returned item, our team will inspect it and send you an email confirmation once it has been processed. Approved refunds will be issued to your original payment method within 5–10 business days, though processing times may vary depending on your bank or card provider.

Late or Missing Refunds
If your refund hasn’t appeared yet, we recommend taking the following steps before reaching out to us:

Check your bank account
if the refund was processed close to your purchase date, the original charge may not have been fully settled.

Contact your credit card provider
as posting times can vary.

Reach out to your bank directly
as internal processing delays can sometimes occur.

If you’ve worked through all of the above and still haven’t received your refund, please get in touch with us at info@gooddaze.eu and we’ll look into it right away.

Sale Items Refunds apply to full-priced items only. Items purchased at a discounted price are considered final sale and are not eligible for return or replacement. A discounted item includes any product sold at a reduced price due to:

Promotional or seasonal sales events (e.g. clearance, flash sales, holiday promotions)

Discount codes or coupons applied at checkout

Bundled deals where a discount is applied across multiple items

Overstock or end-of-line clearance

Open-box items or products with minor imperfections

Discounts may appear as a percentage reduction (e.g. 20% off), a fixed amount off (e.g. €10 off), or as part of a promotional offer (e.g. buy one, get one 50% off).

Exchanges
We’re only able to offer exchanges in cases where an item arrives defective or damaged. If this applies to your order, please contact us at info@gooddaze.eu and we’ll arrange a replacement of the same product as quickly as possible.

Return Shipping
Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is approved, the cost of return shipping will be deducted from the total refund amount. For items valued over €66, we strongly recommend using a trackable shipping service or taking out shipping insurance, as GoodDaze cannot be held responsible for returns that do not reach us.

International Orders
We ship internationally. Please note that any VAT or customs duty charges are the responsibility of the customer. For orders being delivered to the UK with a value exceeding £130, VAT and duty charges will be applied upon arrival.

Shipping Information
A valid phone number is required for all orders so that our courier can reach you if needed. Please double-check that your Eircode (for Ireland) or postal code is entered correctly at checkout — GoodDaze cannot be held liable for deliveries made to an incorrect address.